We aim to give an excellent service and at all times to exceed the expectations of our clients. In the unlikely event that you do have a complaint, we will ensure that from making it to obtaining a satisfactory outcome is a speedy and straightforward process. A full copy of our complaints policy is click here.
If you have a complaint
Please provide us with the details of your complaint by either email or telephone or letter to Tina Harrington our Head of Chambers or Keith Willmore our Chief Clerk
Please include:
- your name and address
- the nature of your complaint and who the complaint is regarding.
If you have any special requirements or need any assistance please let us know. We will:
- Acknowledge receipt of your complaint by the end of the next working day after receipt
- Endeavour to reply to your complaint within 14 days. If that proves impossible we will tell you within 14 days when that will be done.
- Tell you in our reply:
- The nature and scope of the investigation of your complaint;
- The conclusion on your complaint and the basis for that conclusion;
- Our proposals for resolving your complaint if it is found to be justified;
- The next steps you can take in the event that you are not satisfied with our response.
- We keep a written record of any complaint we receive. Our Head of Chambers reviews the record of complaints regularly with a view to making any necessary changes to improve the service we provide.
- It is our aim to be accessible and responsive to your needs and make our complaints handling process reasonable, fair and proportionate,
Confidentiality
All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that is absolutely necessary. Disclosure will be to the Head of Chambers and to anyone involved in the complaint and its investigation, including the barrister or the member or staff who may be the subject of the complaint.
Legal Ombudsman (LeO)
If you are unhappy with the outcome that you have received you may take up your complaint with the Legal Ombudsman, whose details are below. This option must be exercised within six years from the date of the act or omission about which you have complained or within three years from when you should reasonably have known you had grounds for complaint or within six months of receiving a final reply to your complaint from chambers, except in exceptional circumstances. Full details of how to proceed can be found on the www.legalombudsman.org.uk website. Click here to view the decision data.
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
